Refund Policy

Cancellation of Orders

1.1 Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website at any time before the goods are dispatched, or within 7 days of receiving your goods and for a full refund excluding cost of return postage providing you take reasonable care of the goods whilst they are in your possession. This does not affect your statutory rights as a consumer.

1.2 If you wish to cancel your order at any time later than the 7 days following receipt of your goods there will be a restocking charge of 20%. You are welcome to return any items using your own courier or alternatively we can offer a collection and return service. The cost for return transport will be quoted on request.

1.3 We will refund your payment within 14 days of the goods being returned.

1.4 If you would like to cancel your order, please email or write to us at the address provided.

1.5 Cancellation right does not apply in the case of any custom made or made to measure products or designs, such as timber profiling and Spahaus Timber will not be liable for the structural integrity or appearance as they are natural products and will react differently depending on usage conditions.

If Goods Are Delivered Damaged or Faulty

2.1 Please examine all goods on delivery in case any damage has occurred in transit. The driver should be notified immediately of any problems and the ticket should be signed accordingly.

2.2 We cannot guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged. This does not affect your statutory rights.

2.3 Spahaus Timber Ltd will not accept any liability for any Products that have been repaired before we have been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where non Company components have been used.

2.4 If goods have been delivered in a damaged state and we feel the situation cannot be improved by authorising another delivery, we reserve the right to refund you in full for your order and cancel the order.